Refund policy

Exchange & Refund Policy

Kindly Note

We do not offer any refunds under any circumstances. Please read our policy carefully before placing an order.

At AnarkaliSuits, customer satisfaction is our priority. Every product is carefully checked before dispatch to ensure the best quality. However, if you receive a defective or incorrect product, we are happy to assist you with an exchange as per the policy below.

Exchange Policy

  • Customers must request an exchange within 24 hours of receiving the order by emailing Anarkalisuits2025@gmail.com

  • Exchange requests made after 4 days from the delivery date will not be accepted.

  • Only one exchange is allowed per order.

Eligible Exchange Cases

You may request an exchange only if:

  • You receive a defective product.

  • You receive the wrong product or wrong size (subject to verification).

Mandatory Pre-Opening Video

To claim a defective, damaged, or incorrect product, you must provide:

  • A clear, uninterrupted pre-opening video of the parcel.

  • The video must be shared within 24 hours of delivery.

Without a valid pre-opening video, we will not be able to approve any claim for a damaged, defective, or incorrect product.

Exchange Charges

  • Reverse pickup service is not available.

  • Customers must courier the product to our warehouse at their own expense.

  • An additional ₹200 exchange processing charge is applicable.

  • Shipping charges paid during the original order are non-refundable.

Designer Collection

Products from the Designer Collection are not eligible for:

  • Return

  • Exchange

  • Refund

Return Request (Special Cases)

If a return is approved under exceptional circumstances:

  • ₹250 will be deducted towards operational and shipping charges.

  • This amount is non-refundable.

Exchange Value

You may exchange your product:

  • For another product of the same value, or

  • For a product of higher value by paying the price difference.

If you choose a product of lower value, the remaining amount will be adjusted according to our store policy.

Conditions for Exchange

The returned product must:

  • Be unused and unwashed.

  • Be in its original condition.

  • Have all original tags and packaging intact.

  • Include the original invoice (if requested).

Please write your Order ID clearly on the parcel.

Non-Exchangeable Products

The following items are not eligible for return or exchange:

  • Customized or made-to-order products

  • Products purchased during sales

  • Orders placed using discount coupons or promotional offers

  • Sharara Suits after fall and edging work has been done

  • Products without original tags or packaging

Quality Check

After receiving your parcel:

  1. Our Quality Check (QC) team will inspect the product.

  2. If approved, your exchange request will be processed.

  3. Exchanges will only be initiated after successful QC verification.

Product Disclaimer

  • Product colors may vary slightly due to lighting, photography, or screen settings.

  • Model images are for representation purposes only.

  • Accessories such as jewellery, handbags, purses, belts, tassels, footwear, or other styling items shown in images are not included unless specifically mentioned in the product description.

Jurisdiction

Any dispute arising from purchases made through our website shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

Subject to Surat Jurisdiction Only.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Exchange & Refund Policy.